egovflow.be

eGovFlow provides a platform for digital transactions between citizens, companies, associations and local government. It includes ready-made processes for civil affairs, subsidies, events, local economy and complaints, and custom processes for forms or more complex workflows. All requests are handled in one shared back office, with integrations to other applications.

Its customers are local authorities, provinces, fire services, police zones and intercommunal bodies. The website states that more than 200 local administrations use eGovFlow daily.

A Studio offering builds processes for clients on request. A published case study covers the digitisation of recognition and subsidy processes for the municipality of Zemst.

Product: Configurable digital process and back-office platform for public-sector service requests, with ready-made processes and custom workflows.