Effitel
Survey, mystery-shopping and workplace wellbeing studies for French companies, associations and public bodies
Highlights
- New on EvolcAdded 2026-11-02
About Effitel
Effitel is a French survey institute that designs and runs studies, including client satisfaction surveys, tenant surveys, mystery shopping, readership studies, awareness surveys, economic barometers, reception audits and quality-of-work-life (QVCT) diagnostics. Services cover study design, fieldwork by telephone, web, SMS, mail and face-to-face, and statistical analysis with reports.
Customers are companies, associations and public organisations that commission studies. Fieldwork is carried out by Effitel's own field interviewers and telephone interviewers at its call centre in Saint-Etienne, without subcontracting.
Effitel was founded in 2002 and is headquartered in Saint-Etienne, France. In 2021 it began operating under the ENSOME brand, with the website institut-ensome.com. It is recruiting mystery visitors across France for studies run under the ENSOME brand.
Product: Commissioned market and customer studies: surveys, mystery shopping, QVCT diagnostics, audits and barometers
Jobs at Effitel
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