efficy Group

Efficy is a European CRM software group. Its platform covers sales, marketing and customer service, with modules for opportunities, quotes, marketing automation, multichannel ticketing and SLAs, plus AI features such as "Ask efficy" and verticalised agents. The site stresses European hosting, GDPR and AI Act compliance, and on-premise, public or private cloud options.

Customers are sales, marketing and customer service teams at organisations of all sizes. The website states 13,000 companies use the product and lists per-user monthly subscription packages (Sales, Customer Service, All-in-one and Custom & Intelligent). The group was built from 15 acquisitions across French, Dutch and Nordic markets, and is supported by investors Fortino Capital Partners and Seven2.

The group was founded in 2005 and is headquartered in Kraainem, Belgium. Its website lists offices in Brussels, Utrecht, Paris, Toulouse, Lyon, Helsinki, Copenhagen, Malmö, Oslo and Stockholm, and states customers in 60+ countries. Current job postings include AI Forward Deployed Engineer, account executive, SDR and customer care roles, plus several internships, mainly in Brussels, Utrecht, Paris and Toulouse.

Product: Efficy CRM: an all-in-one CRM platform for sales, marketing automation and customer service, with AI agents and European hosting options.