Edra

Edra reads existing tickets, logs and messages to reconstruct how a business runs its processes, and stores them as human-readable playbooks. AI agents then execute those processes and can be deployed in existing platforms.

The website names IT service management and technical support teams as its customers, and cites HubSpot and ASOS as customers. It says it integrates with ServiceNow, JIRA, Zendesk, Salesforce and Outlook. It offers a Zero-Setup Pilot that uses a subset of a customer's data. The website does not describe pricing or the revenue model.

Edra Labs Corp is registered in the US. The website lists offices in New York and London, describes the company as a Series A startup backed by Sequoia and other VC firms, and lists 21 open roles in both cities, mainly in AI and software engineering. The founding year is not stated.

Product: Process discovery and knowledge library that AI agents use to automate IT service management and technical support workflows.