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Diduenjoy

Voice of the Customer platform that collects and analyses customer feedback with AI for brands, especially luxury retail

Paris, FranceFounded 2014diduenjoy.comWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-29

About Diduenjoy

Diduenjoy builds a Voice of the Customer platform that gathers customer feedback through surveys, online reviews, social media, customer service interactions and mystery shopping. The AI engine categorises multilingual feedback by sentiment, produces summaries, tracks topics over time and offers a plain-language assistant, DUE Assist. Feedback can also be captured as voice messages, including from WhatsApp.

Its customers are brands that want to act on customer feedback, and the company cites luxury retail clients. The offering combines the software with AI guidance and bespoke human support. The platform connects to business tools through standardised connectors and APIs, and the company states it is designed to meet PIPL requirements for collecting feedback from Chinese consumers.

Diduenjoy is headquartered in Paris, in the 10th arrondissement. It was founded in 2014, and its website states that the story began in 2010, when the founders worked at Groupon. The company has been self-funded since 2014.

Product: Voice of the Customer platform with multichannel surveys, AI feedback analytics, topic monitoring, reporting and the DUE Assist natural-language assistant.

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Website technologies

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