Decagon

Decagon builds conversational AI agents for customer experience across voice, chat, email and SMS. Its platform lets teams define agent workflows in natural-language Agent Operating Procedures, and includes tools for testing, observability, experimentation and conversation analytics.

Its customers are enterprise brands, and the website names Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM and Hunter Douglas, and states that it has served 10M+ customers. The website does not describe pricing or the revenue model in detail.

The company's co-founders are Jesse Zhang (Co-founder & CEO) and Ashwin Sreenivas (Co-founder & President); the website lists a16z, Accel, Bain Capital Ventures, Coatue and Index Ventures as investors. The careers page lists hiring locations in San Francisco, New York City, London, Sydney, Toronto, Atlanta, France and Germany, plus remote roles; open roles span engineering, research (including safety and audio and speech), deployment strategy, sales, marketing, finance and legal. The founding year is not stated on the website.

Product: AI agent platform for voice, chat, email and SMS customer service, built around natural-language Agent Operating Procedures with testing, observability and analytics.