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Cuuma Communications

Multichannel customer service software for companies, combining phone, email, text, chat and ticketing in one view

Helsinki, FinlandFounded 2005cuuma.comWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-27

About Cuuma Communications

Cuuma provides a customer service system that brings phone, email, text message and chat handling into one view, with ticketing, interaction history shared across channels and automations for busy periods. It also offers integrations with back-end systems, telephone lines and service quality measurement.

Customers are companies that run their own customer service teams. Website references include Pentik, an eCommerce business, and Järvisydän, a holiday resort operator. Products are configured per customer from modules and are offered as a package together with integrations and phone connections.

Cuuma is registered in Finland with its headquarters in Helsinki and was founded in 2005. Its website is published in Finnish. In 2026 it announced an EU co-funded project researching voice interaction, reliability of AI agents and customer service automation, and a new CEO to lead growth.

Product: Cloud customer service system with omnichannel inbox, ticketing, telephony, system integrations and automation.

Jobs at Cuuma Communications

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