Crystal Call
Outsourced call center services for sales, lead generation, customer support and market research in Slovakia and abroad
Highlights
- ProfitableFY2025 net profit €536k · RÚZ
About Crystal Call
Crystal Call, a.s. operates a multilingual, multichannel call center that handles outsourced telephone and written customer communication for other companies. Services include market research and telephone data collection, lead generation and appointment setting, telesales, cross-sell and retention calls, customer service and technical support lines, welcome calls, receivables collection, e-correspondence, direct mailing and SMS marketing.
Its customers are companies that outsource sales and customer communication, and the website names clients in energy, insurance and bank-insurance distribution, customs logistics, and a government health information call center. The company states that its clients pay no fixed setup or investment costs and that part of its pricing is a commission per successful sale.
Crystal Call was founded in 2004 and is headquartered in Bratislava. It has branches across Slovakia and in Hungary and Romania. The website states that it provides customer communication in six languages around the clock. Its careers page seeks new staff who enjoy telephone work and speak one or more foreign languages.
Product: Outsourced call center services: telesales, lead generation, customer service and helpdesk lines, market research and data collection, debt collection, and e-correspondence.
Financials
| FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | |
|---|---|---|---|---|---|
| Revenue | €5.5M | €6.1M | €6.2M | €6.5M | €6.9M |
| Growth | −9% | −3% | −3% | −7% | — |
| EBITDA | €651k | €867k | €891k | €1.3M | €1.8M |
| Operating profit | €564k | €745k | €757k | €1.2M | €1.6M |
| Net profit | €536k | €792k | €807k | €1.2M | €1.4M |
| Net margin | 9.7% | 13% | 12.9% | 19% | 20.4% |
| Personnel costs | €3.4M | €3.8M | €3.9M | €3.9M | €3.6M |
| Total assets | €3.2M | €4.1M | €4.5M | €4.0M | €3.3M |
| Cash | €512k | €712k | €491k | €436k | €435k |
| Liabilities | €837k | €748k | €849k | €827k | €816k |
| Equity | €2.4M | €3.4M | €3.7M | €3.2M | €2.5M |
As filed with RÚZ (Slovak register of financial statements). Each year links to its statement.
Public contracts
Contracts Crystal Call signed since 1 Nov 2024, from the Slovak and Czech public contract registers. Values as published; amendments are not counted.
Customers
8 contracts with 6 buyers · €2.7M
| Contracts | Value | |
|---|---|---|
| Ministerstvo hospodárstva Slovenskej republiky | 1 | €2.2M |
| Bratislavská vodárenská spoločnosť, a. s. | 1 | €26k |
| Všeobecná zdravotná poisťovňa a.s. | 1 | €10k |
| Západoslovenská vodárenská spoločnosť, a.s. | 2 | — |
| Ministerstvo školstva, výskumu, vývoja a mládeže Slovenskej republiky | 1 | — |
Open public tenders for Crystal Call →
Latest contracts
- 22 Dec 2025 for Ministerstvo školstva, výskumu, vývoja a mládeže Slovenskej republiky · Zmluva o spracúvaní osobných údajov register
- 20 Nov 2025 for Ministerstvo hospodárstva Slovenskej republiky · Zmluva o poskytovaní služieb · €2.2M register
- 24 Oct 2025 for Západoslovenská vodárenská spoločnosť, a.s. · Dohoda o pokračovaní v projekte po ukončení pilotnej fázy (ďalej register
- 6 Oct 2025 for Bratislavská vodárenská spoločnosť, a. s. · Služby externého call centra pri prechode na dvojzložkovú cenu · €26k register
- 1 Sep 2025 for Západoslovenská vodárenská spoločnosť, a.s. · ZMLUVA NA POSKYTOVANIE SLUŽIEB register
- 5 Nov 2024 for Všeobecná zdravotná poisťovňa a.s. · Telefonický kontakt poistencov · €10k register
Public tenders won
1 tender won since 1 Jan 2024 from 1 public buyer in Slovakia. From EU award notices (TED) that name Crystal Call by its registry number.
- 17 Dec 2025 Ministerstvo hospodárstva Slovenskej republiky · Zabezpečenie služieb informovanosti občanov prostredníctvom Centra odborného poradenstva v oblasti adresnej energopomoci notice
Jobs at Crystal Call
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
Analytics
- Google Tag ManagerMedium confidence
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- Integration code on pageinline script loader
Content management
- WordPressHigh confidence
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- Website resourcedeclared script/iframe or software asset
Forms
- Contact Form 7High confidence
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- Website resourcedeclared script/iframe or software asset
- Google reCAPTCHAHigh confidence
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- Website resourcedeclared script/iframe or software asset
Frontend frameworks
- jQueryHigh confidence
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- Website resourcedeclared script/iframe or software asset
Hosting
- LiteSpeedHigh confidence
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- Response headerserver
- Response headerserver
- Response headerserver
Privacy & consent
- CookieYesHigh confidence
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Detection evidence
- Website resourcedeclared script/iframe or software asset
Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.