Conventures Finland

Conventures Finland Oy, based in Turku, provides outsourced customer service, technical support and product management. Services range from consumer service, feedback handling, order handling and helpdesk work to 1st and 2nd line technical support, and can be taken as individual tasks or as full process outsourcing. The company also offers the Bob the Bot virtual customer service agent, which serves customers in stores, at trade fairs and in lobbies.

Customers are companies that outsource customer service, technical support and product management functions, including product maintenance, product information management and documentation. Support is delivered across phone, email, ticket, chat and social media channels. The company also offers CX consulting, which assesses the current state of customer experience and helps define a target state and an prioritised improvement plan, along with office support such as surveys, switchboard and appointment services, warranty and service handling, postal handling and small translation jobs.

The company was founded in 1983 and describes itself as a family business with more than 25 years of experience in customer service and product management outsourcing. It states coverage of more than 140 countries and all major world languages, with 24/7/365 service availability.

Product: Outsourced customer service, helpdesk and technical support, product management, CX consulting, and the Bob the Bot virtual customer service agent.