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Content Union

Service design and interaction training for customer service teams and companies in Finland

Helsinki, FinlandFounded 1990contentunion.netWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-28

About Content Union

Content Union develops service design and interaction training. Its Human Interaction Toolkit (HIT) is a set of practical workshops that can be adapted to an organisation and run as a day-long workshop or as longer training, or remotely as HITStream, which uses video and audio production and game-style elements. Service simulations with professional actors let teams examine the emotions and actions of both customers and service staff.

Customers are companies that want to improve customer service and staff interaction, and small and medium-sized enterprises, for which the company offers ELY consulting on service and personnel development using service design and foresight methods. Other services include customer service development based on interviews and observation, and the Designroom Studio, which produces training videos, simulations and audio productions.

Content Union Oy was founded in 1990 and is based in Helsinki, Finland. Its team includes service designers, interaction coaches and professional actors.

Product: Human Interaction Toolkit (HIT) training workshops, HITStream remote training, service simulations, and service design consulting.

Public tenders won

1 tender won since 1 Jan 2024 from 1 public buyer in Finland, worth €7.8M as awarded. From EU award notices (TED) that name Content Union by its registry number.

  • 15 Mar 2024 Jyväskylän kaupunki · Markkinoinnin ja viestinnän palvelut · €7.8M notice

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Website technologies

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  • Bootstrap
  • Google Tag Manager
  • Google Universal Analytics
  • Hotjar
  • jQuery
  • nginx