conso.gouv.fr
French government portal where consumers get guidance on unlawful trade practices and check product recalls and fuel prices
About conso.gouv.fr
Conso.gouv is the consumer information site of the DGCCRF, the French government directorate for consumer protection and fraud control. It guides consumers through complaints about products, services, pricing, advertising, deliveries, travel, housing, banking and online fraud, grouped by subject area.
The site serves private consumers in France. Where a practice was not committed in France, it refers users to the European Consumer Centres network (europe-consommateurs.eu) for companies in the EU, and to econsumer.gov for companies outside the EU. The DGCCRF states that it investigates only companies, including foreign ones, that committed unlawful practices on French territory.
The site also links to related public services: the product recall alerts service Rappel Conso, a fuel price lookup covering mainland France, and a directory of technical inspection centres for vehicles. It also hosts the whistleblower procedure ("lanceur d'alerte") and guidance on online purchases and used-car sales.
Product: Consumer information and complaint guidance, plus product recall, fuel price and technical inspection lookup services.
Jobs at conso.gouv.fr
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