Ciptex
Customer engagement and contact centre platform built on Twilio Flex for mid-size and enterprise organisations
Highlights
- New on EvolcAdded 2026-11-03
About Ciptex
Ciptex builds customer engagement and contact centre software, including the Ciptex Race CX platform, which is built on the Twilio Flex foundation and extended with Ciptex accelerators, extensions and integrations. Its product range also includes an omni-channel contact centre solution, an AI agent that handles interactions across channels, and integrated payment processing.
Customers are medium and enterprise organisations, with the company naming housing, retail, financial services and healthcare as target sectors; it sells through a G-Cloud public-sector price list and describes itself as a Twilio partner.
The company was founded in 2006 and is registered in the United Kingdom, with its registered seat in Penzance. It states it is recognised as the number one Twilio partner and won a CCUK Award in 2025.
Product: Ciptex Race CX, a cloud-hosted customer engagement and contact centre platform built on Twilio Flex, with AI agent and payment products.
Jobs at Ciptex
Leadership
- Joe Lillyman · Chief Operating OfficerSource: company website
- Tom Kharchi · Chief Revenue OfficerSource: company website
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
Analytics
- Google Analytics 4High confidence
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- Google Tag ManagerMedium confidence
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Content management
- FramerHigh confidence
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Privacy & consent
- CookiebotHigh confidence
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- Website resourcedeclared script/iframe or software asset
Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.