CallMiner

CallMiner offers a conversation intelligence and customer experience (CX) automation platform that captures and analyzes customer interactions from calls, emails, texts and surveys. Its listed products include Eureka, Analyze, Coach, RealTime, Outreach, OmniAgent, Redact, Record and Screen Record.

The website describes its customers as organizations with contact center operations in technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality. The company sells its platform to these enterprises; the website does not describe the pricing model.

The company was founded in 2002 in Cape Coral, Florida by Jeff Gallino. The website states it has nearly a dozen patents, more than 300 employees, more than 550 customers and 50+ partners. Job listings show offices in Waltham, Massachusetts and Prague, Czech Republic, and six open roles across support engineering, infrastructure, forward-deployed engineering, marketing and Gainsight administration.

Product: Conversation intelligence and CX automation platform that records, analyzes and automates omnichannel customer interactions, including AI agents (OmniAgent) and agent coaching tools.