Business Systems (U.K.)

Contact centre transformation, workforce management and call compliance services for UK organisations

London, United KingdomFounded 1987bslgroup.com Website technologies

Highlights

New on EvolcAdded 2026-10-28

About Business Systems (U.K.)

Business Systems (U.K.) Limited, trading as BSL Group, is a transformation partner for contact centres and customer experience teams. Its offer covers conversational AI and automation, cloud contact centre (CCaaS) platforms, workforce engagement and workforce management, real-time agent guidance, and call recording with communications governance and archiving.

The company works with third-party technology vendors and delivers engagements through a five-stage approach running from discovery to implementation and ongoing improvement. Case studies on its site cover projects for Home Group, Hastings Direct and Experian. Its focus is on regulated and contact-centre-heavy organisations, including financial services.

The company was founded in 1987 and is registered in London, where it is headquartered. The website states over 35 years of experience in contact centre work.

Product: Consulting and implementation of contact centre, workforce engagement, conversational AI, call recording and compliance archiving solutions

Jobs at Business Systems (U.K.)

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