Biomni

Biomni is a unified service experience platform that gives users one place to request, track and manage services across IT, HR, Facilities, Finance and other functions. It provides a service catalogue, configurable request forms, rule-based approvals, a workflow engine, SLA measurement, reporting and integrations with existing systems. Biomni is positioned as an experience and orchestration layer that works alongside ITSM tools rather than replacing them.

The platform is licensed in an Enterprise model for a single organisation and a Service Provider model that adds multi-tenancy, so that services can be published separately for each client on one system. Its stated users are enterprises, shared service teams and managed service providers. Biomni Ltd develops the platform and also develops Tenjin, a conversational AI and intelligent automation product.

Biomni Ltd was founded in 1999 and is headquartered in London. It is part of the Illuminet Group, a collective of specialist companies that also includes the TeraCode data science and IoT business. The company states that it holds ISO/IEC 27001 certification, retained in 2025. The platform was previously known as Front Office.

Product: Biomni, a service request and self-service platform with catalogue, approvals, workflow automation, integrations and multi-tenant service provider licensing.