Better World

Customer feedback analytics platform using AI to classify and score reviews for healthcare, automotive and retail organisations

Levallois-Perret, FranceFounded 2017better-world.ioWebsite technologies

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Highlights

  • New on EvolcAdded 2026-11-02

About Better World

Better World provides a software platform that collects, classifies and analyses user feedback. It runs feedback campaigns through QR codes and dynamic links, connectors that gather public reviews from the web, and AI classification of verbatims by theme, with sentiment scoring, alerts and reporting. Its ontologies are tuned by industry and use case and support multilingual analysis.

Its customers are organisations in healthcare, automotive, retail, hospitality and culture, including Renault and the Assistance Publique - Hôpitaux de Paris (AP-HP). The website cites more than 50 clients.

Better World was founded in 2017 and is headquartered in Levallois-Perret, France. Its founders are Daniel Ritter (CEO) and Kevin Adda (CTO). The company began international deployments in 2026, with first clients in Switzerland and Portugal, and states that data is stored in Europe.

Product: SaaS platform for collecting customer and employee feedback, AI analysis of verbatims, sentiment scoring and reporting

Public tenders won

2 tenders won since 1 Jan 2024 from 2 public buyers in France, worth €24.0M as awarded. From EU award notices (TED) that name Better World by its registry number.

  • 20 Jun 2025 GIP RESAH · Solutions numériques innovantes · €24.0M notice
  • 5 Mar 2025 Assistance Publique - Hôpitaux de Paris · Réalisation d'enquêtes en ligne et traitement des données inhérentes à la satisfaction des patients de l'Assistance Publique - Hôpitaux de Paris notice

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Website technologies

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Analytics

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Privacy & consent

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