arn.se
Swedish government authority issuing non-binding recommendations on consumer disputes with businesses
About arn.se
Allmänna reklamationsnämnden (ARN) is a Swedish government authority that reviews disputes between consumers and businesses.
Consumers file a complaint with ARN for a fee of 150 SEK, which is not refunded even if the authority decides not to review the case. Businesses can also be the subject of a complaint. ARN describes itself as impartial, standing neither with the consumer nor with the business.
ARN was named Sweden's most modern government authority in 2025. In Verian Group's 2026 reputation index, it ranked among the most highly regarded Swedish authorities. The authority also warns of fraud attempts in which callers claim to represent ARN and ask for payment of invoices to exit contracts.
Product: Out-of-court review of consumer complaints against businesses, with non-binding recommendations as decisions.
Jobs at arn.se
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Privacy & consent
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