Armatis

Armatis is a French business process outsourcing (BPO) company. Its services include outsourced contact-center operations, customer experience audits, certified training programs, consulting for CX technology and customer journeys, and satisfaction barometers.

The company serves businesses and public institutions. Its website cites clients including Société Générale Assurances, L'olivier Assurance and Veolia, and a pan-European mobility leader. It sells outsourced customer service operations, consulting and training programs; the website does not describe its pricing model.

Armatis states that it has been operating since 1989 and has about 40 years of BPO experience across Europe and Africa, with multilingual operations in 7 countries. Its CX research institute conducts over 200 missions per year, and its training organization is Qualiopi-certified. Open roles are mainly customer advisors in France, Portugal, Tunisia and Madagascar, plus a Business Unit Director in Paris.

Product: Outsourced customer service and contact-center operations, plus CX audits, training, consulting and customer satisfaction research.