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Alta Etic

Outsourced multichannel customer contact centre in France, handling calls, e-mails, chat and SMS for companies, 24/7

Marseille, FranceFounded 2005altaetic.frWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-28

About Alta Etic

Alta Etic operates customer relationship centres that handle inbound and outbound calls, e-mails, chat, SMS and social media for client companies, around the clock. Its offer also includes AI tools: interactive voice servers, callbots and chatbots for simple recurring questions, AI agent support, and conversational analysis of customer verbatims.

Clients are companies that outsource customer contact, either fully or as overflow for their internal call centres. Stated services include multilingual customer contact, user support, surveys and satisfaction measurement, appointment setting and lead qualification, back-office work, and training in telephone sales, complaint handling and call centre set-up. The company names strong expertise in tenant and landlord contact management, and in seasonal peaks for hotel, campsite and ferry bookings.

The company was founded in 2005 and is headquartered in Marseille, with a second site in Saint-Cloud. The website states more than 500 employees, a turnover of 12 M€, and ISO 18295-1 certification. All its call centres are in France. It recruits regularly through open recruitment sessions.

Product: Outsourced multichannel customer relationship centre (calls, e-mail, chat, SMS) with callbot, chatbot and AI agent support tools.

Public tenders won

3 tenders won since 1 Jan 2024 from 3 public buyers in France, worth €446k as awarded. From EU award notices (TED) that name Alta Etic by its registry number.

  • 26 Feb 2026 CD des A-M - Direction de la Transformation Numérique et de la Relation Usagers · Prestation de gestion d'appels téléphoniques notice
  • 23 Feb 2026 Métropole Aix Marseille Provence · Gestion déléguée d'un centre d'appel pour la relation usagers de la Métropole Aix-Marseille-Provence notice
  • 31 Dec 2025 Société Française des Habitations Economiques (13) · Mise à disposition d’un plateau téléphonique et des ressources associées pour un centre de relation clientèle pour le patrimoine de la SFHE · €446k notice

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Jobs at Alta Etic

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