Afludia
24/7 call handling and coordination of technical service requests for field-service operators across France
Highlights
- New on EvolcAdded 2026-10-31
About Afludia
Afludia manages incoming technical repair and emergency requests, identifies and analyses each request, and routes it to field teams. Its operators handle requests across phone, technical alarms, monitoring systems and automated connectors, using internally developed software.
It provides integrated, customised services to local utilities, industrial and property maintenance companies, property managers, transporters and other organisations across France. Services include round-the-clock call handling and workforce planning for fluctuating demand.
Founded in 2007, Afludia is headquartered in Maxéville, France, and operates call centres in the Grand Nancy metropolitan area. It reported receiving an EcoVadis silver medal in 2022.
Product: Managed 24/7 call handling and technical service-request coordination, supported by internally developed operational software.
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