Absys

absys is a French call centre that provides outsourced phone reception and email handling for businesses. Services include answering calls in the client's name, identifying callers, qualifying the reason for the call, transferring calls to direct or mobile lines and passing messages by e-mail. Higher tiers add scripted scenarios, keyword routing and integration with client tools.

Customers range from small firms and sole traders to structured companies and insurance assistance providers; the website names Dynaren Assistance, which uses absys for assistance hotline and 24/7 on-call calls. Services are sold in tiered packs (Starter, Essentiel, Confort and Premium), with the Premium tier covering after-sales, on-call and pharmacy processes.

The company was founded in 2019 and is headquartered in Thizy-les-Bourgs, France. It states that it has been helping businesses since 1994 and that its infrastructure is HDS-compliant for hosting sensitive health data. The website describes agents working in French and English.

Product: Outsourced inbound call handling and message management (phone reception, email handling, after-hours and assistance call services) sold in tiered packs.