Superchat

Superchat is a German software platform that combines customer conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email, SMS and phone in one shared inbox. It adds team assignment, automations, an AI chatbot and an AI agent that answers questions, books appointments and hands over to staff, plus a web widget and integrations including HubSpot and Shopify.

Customers are businesses of varying size across sectors named on the website, including insurance, e-commerce, car dealerships, recruiting, banking, travel agencies, medical practices and retail; the website cites more than 10,000 companies. Revenue comes from subscriptions with tiers from 0 € (Free) to 299 € per month (Advanced), a custom Enterprise plan, and per-conversation fees for WhatsApp messages initiated by the company.

Superchat was founded in 2020 by Yilmaz Köknar (CEO) and Mika Hally (CPO) and is headquartered on Prenzlauer Allee in Berlin. The website states that it operates in DACH, the UK, Ireland, Spain and Italy, holds ISO 27001 certification, and hosts servers in Germany. It reports 18 million euros raised from investors, including a Series A round in 2022, and lists open roles mainly in Berlin across sales, customer success, engineering and product.

Product: Multi-channel shared inbox with automations, AI chatbot, AI agent and telephone assistant for customer communication, with integrations including HubSpot and Shopify.