Infermedica

Infermedica offers the Medical Guidance Platform, a clinical AI triage product with modules for symptom triage, pre-visit patient intake and patient follow-up. It is available through an API and is used by patients via chat, voice or form.

Its customers are health insurers, payers, health systems and governments, which integrate the triage engine into digital front doors, call centres and nurse triage workflows. The website names customers including Healthdirect Australia, Optum and Techniker Krankenkasse; pricing and revenue terms are not described on the website.

The website states that the company has operated since 2012 and is headquartered in Wrocław, Poland. It reports presence in 30+ countries, nearly two hundred staff, and that its medical guidance platform is certified as a Class IIb medical device under EU MDR and ISO 13485:2016. Open roles listed on its careers page are Head of Regulatory Affairs & Compliance and Customer Solutions Partner, both remote.

Product: Medical Guidance Platform: AI symptom triage, pre-visit intake and follow-up modules, delivered via API for healthcare organisations.