toern

toern GmbH offers a returns management platform for online shops, including a self-service returns portal, automated return labels and refunds, smart return-reason capture via text, image and voice, and a real-time analytics dashboard (toern.AI). The product is presented as a Shopify app with a free 7-day trial.

Customers are e-commerce brands; the site names fashion and footwear merchants as case-study and testimonial sources. Revenue comes from monthly subscriptions tiered by included returns volume (Base EUR 129, Growth EUR 349, Scale EUR 629, Advanced EUR 899 per month), with an Enterprise tier priced on request.

The company is based in Hamburg, Germany, at Am Sandtorkai 32, and the website names two founders, Alena Schneck (CEO) and Jonas Zeuner (CTO). The site lists an open Account Executive B2B SaaS / New Business position in Hamburg.

Product: Returns management software for online shops: self-service returns portal, automated labels and refunds, AI-based return reasons and real-time analytics.