The Happy Customers

The Happy Customers provides outsourced customer support: dedicated human support teams, AI chat, email and voice automation, and hybrid models combining both. Services include inbound and outbound customer communication, email and live chat support, social media support and ticket management.

Customers are startups, SaaS companies, e-commerce businesses, subscription businesses and SMEs. The company sells monthly plans, with human support listed from €1,000 per month, AI support automation from €349 per month, AI voice support from €899 per month, custom pricing for hybrid support, and a free 30-day AI pilot.

The company describes itself as Berlin-based, operated by The Happy Customers UG (haftungsbeschränkt), and states it holds ISO 9001 and ISO 27001 certifications and supports 45+ languages. Open roles listed on its careers page include customer support agents in Berlin, Malta and Madrid and a business development internship in Berlin; the careers page states that roles are remote-first.

Product: Managed customer support services: dedicated human agents, AI chat/email/voice automation, and hybrid human-plus-AI support, sold on monthly plans.