Tersea Groupe

Tersea offers outsourced sales, customer service and back-office services, delivered through multichannel contact-centre teams with AI tools (Flow, Assist, Insights) marketed on its site.

Its customers are companies in sectors such as automotive, insurance, banking, energy, telecom and e-commerce that outsource sales or customer relations. The site describes InShore and OffShore delivery across 8 contact centres in France, Morocco, Senegal and Madagascar; the revenue model is not stated beyond service outsourcing.

The website lists a Gold EcoVadis medal obtained in January 2025 and a corporate registry country of Morocco. Open job postings (23 listed) are for customer advisers, telesales, claims handling, quality and IT roles, with locations in Casablanca, Nice, Fès, Beauvais, Pertuis and Aix-en-Provence.

Product: Outsourced sales, customer service and back-office operations, supported by generative AI tools for routing, agent assistance and call quality monitoring.