supportbox.cz

SupportBox is a helpdesk application that brings shared e-mail inboxes, live chat, phone calls and Facebook, Instagram and WhatsApp messages into one interface. Features listed on the website include ticket creation from messages, canned responses, internal notes, call queues and IVR, real-time statistics and reports per user, and integrations with e-shop and CRM tools. A Lucy AI agent add-on is offered, charged in AI credits.

The product is sold as a subscription priced per user per month, with a 14-day free trial that requires no card and an annual payment option. The website describes its customers as e-shops and companies that have shared inboxes handled by several people, and cites 700+ satisfied customers and several published case studies.

The website says the work started in 2014 and that the current version is the third generation of the helpdesk. It is presented as a Czech product for the Czech market, with an office-free contact point in Staré Hradiště according to the registry, and the company states an aim to serve 10,000 companies in the Czech Republic and possibly Slovakia. The company also runs a training programme and a conference called SupportDay.

Product: Cloud helpdesk for shared e-mail inboxes, live chat, phone calls and Facebook, Instagram and WhatsApp messages, with the Lucy AI agent add-on billed in credits.