Solidroad

Solidroad is an AI training platform for customer experience teams. It offers AI-powered customer simulations that mimic real customer conversations, custom scorecards for measuring skills such as empathy, communication, process adherence and accuracy, and personalized agent training with instant feedback and coaching.

The company's customers are CX and customer support teams. Its careers page states that large companies use Solidroad to train and improve both human and AI agents. The website does not describe its pricing or revenue model. A case study on the homepage cites an 18% reduction in average handling time and a 3% increase in CSAT scores for one customer.

The website lists founders Mark Hughes and Patrick Finlay, and does not state a founding year. Open roles are posted for San Francisco and Dublin, covering software engineering, product engineering, product design, business development and account executives. The company describes itself as an enduring technology company and notes that it is building for growth.

Product: AI customer simulations, custom quality scorecards, personalized agent training and instant feedback for customer experience teams.