Senzum

Senzum AB provides outsourced customer service across phone, email, chat and social media. Its listed services include first and second level technical support, e-commerce order and returns handling, back-office administration, and AI and automation work on customer service flows.

The website names customers in banking and finance, e-commerce, pharmacy and healthcare, technical support, energy, telecom, retail, media and the public sector. It describes dedicated, named teams recruited against each client's requirements, but does not state its pricing model.

Founded in 1994, the company is headquartered in Linköping, Sweden, at Diskettgatan 4 according to the website's structured data. The website cites 30+ years in the industry and 10 languages in-house, and links to a separate Senzum AI site. The six open roles listed are customer service positions in Linköping, including Danish-, Norwegian- and German-speaking profiles.

Product: Outsourced multichannel customer service, first and second level technical support, e-commerce order handling, back-office administration and AI-assisted automation.