Omilia

Omilia develops a self-learning agentic customer experience platform. It provides voice and chat AI agents for customer service, along with anti-fraud and authentication agents, agent assist (CSR CoPilot), agent insights and call quality management. The platform is offered as multi-tenant or exclusive-tenant SaaS, or as a private cloud deployment, and integrates with CCaaS providers such as NICE CXone, Amazon Connect and Talkdesk.

The website names enterprise customers including Capital One, Taco Bell, Discover and DWP, and describes its clients as enterprises in banking, insurance, healthcare, utilities and quick service restaurants. The company states that it has powered 1 billion+ conversations in 30 languages and offers a 99.99% uptime SLA. The input does not describe pricing or the revenue model in detail.

Omilia was founded in 2002 by CEO Dimitris Vassos. The website lists offices in Marousi (Greece) and Larnaca (Cyprus). Its careers page lists open roles mostly remote across many countries, including solution consultants, conversational AI engineers, site reliability engineers, sales, linguists and phoneticians, and IT support positions based in Marousi.

Product: Self-Learning Agentic CX platform with voice and chat AI agents, anti-fraud authentication, agent assist, analytics and quality management.