MessageOk Services

MessageOk Services s.r.o. offers web and voice customer self-service for online shops. The web product provides prepared scenarios where customers can check order status, follow delivery progress, change payment type, cancel orders, change invoice details and download invoices. The voice product automatically answers incoming calls and handles frequent requests, with call recording and AI transcription listed in the higher tiers.

The website describes its customers as e-shop operators, including larger shops, call centers and large projects. Pricing is a monthly subscription in several tiers (Standard, Profi and Expert for web self-service; Basic and Standard for voice), stated excluding VAT. The site lists direct integrations with e-shop platforms and carriers such as Shoptet, Upgates, Shopify, Zásilkovna and Pohoda.

The website says the company has been automating e-shop customer requests since 2020. The registry lists MessageOk Services s.r.o., founded on 2024-03-20 with its headquarters in Praha, and a separate entity, MessageOk s.r.o., founded in 2015. The website states the company exhibits at events such as Czech Online Expo and Reshoper, and does not state any open positions.

Product: Web self-service scenarios and a voice self-service phone system for e-shop customer requests, sold as monthly subscriptions.