Lucidya

Lucidya is a customer experience management (CXM) platform that combines social listening, media monitoring, customer profiles, surveys, a shared inbox and an AI agent. Its OmniServe product handles customer conversations from channels including WhatsApp, Instagram, Facebook, X, TikTok and email in one inbox. The company describes its Arabic sentiment analysis as 92% accurate across 15 dialects.

The customers are large enterprises and government bodies; the website states 120+ large enterprise and government clients worldwide and 75m+ customers served across 13 countries through those clients. Listed sectors include travel and tourism, insurance, banking and hospitality. The company sells per-seat subscriptions: the OmniServe pricing page lists a Growth plan at $125 and an Enterprise plan at $250 per seat per month, with annual or multi-year invoicing options.

Lucidya was founded in 2016 in Jeddah, Saudi Arabia, and lists Riyadh as an office location in its job postings. The website reports 250+ employees and references a 2025 AI investment in the MENA region without stating an amount. Current open roles cover engineering, product, sales, customer experience and marketing, mostly in Riyadh and Jeddah, with some remote roles in Egypt, Jordan, Lebanon and India.

Product: OmniServe unified inbox plus Social Listening, Profiles, Survey, AI Agent, Media Monitoring, Command Center and Professional Reports.