incident.io

incident.io sells a software reliability platform for investigating, responding to and preventing incidents. Its core products are on-call, investigations, response (run from Slack and Microsoft Teams) and status pages, supported by an AI agent that is available in Slack, Teams, mobile and desktop.

Customers are engineering, product and support teams. The website says over 1,000 companies, including Netflix, Airbnb and Block, use the platform. Revenue comes from per-user subscriptions: a free Basic plan, Team at $19 per user per month, Pro at $25 per user per month, custom-priced Enterprise, and a standalone on-call product at $20 per user per month.

The founder letter says the company was born out of frustration with incident tools and was set up in 2021. It reports a team of over 200 people across the UK and US, with offices in London, San Francisco and New York. Open roles cover sales, customer success, product engineering and technical support, mostly in London, San Francisco and New York.

Product: Incident management platform with on-call, AI-driven investigations, Slack and Teams incident response, and status pages.