hellomateo

hellomateo is a customer communication platform that combines WhatsApp, email, Instagram and postal campaigns in one shared inbox. It offers automated customer journeys, an AI chat assistant, AI phone handling, review requests and WhatsApp newsletters, with integrations to industry software, CRM and shop systems.

Its customers are businesses in sectors such as opticians, hearing care, car dealerships, retail, furniture and kitchen stores, fitness studios, banks and insurers, and enterprises. The website lists subscription tiers (Premium, Business, Business Plus, and a custom plan) that differ by number of locations, WhatsApp numbers, staff seats and included features.

The company was founded in 2021 and is based in Berlin, where the website describes moves to larger offices in 2023, 2024 and 2025. It states that it has over 2,000 customers and reports a seed financing round closed in April 2024. Open positions listed on the site cover customer success, performance marketing and design.

Product: Messaging platform combining WhatsApp, email, post and phone campaigns, automated customer journeys, AI chat and phone assistant, review management and a shared inbox.