Hello Innovation

Hello Innovation provides mystery shopping services. Anonymous visits to client branches assess how staff greet customers, identify needs, communicate, sell and follow service standards. The company also offers customer loyalty and experience measurement, competitor analysis, benchmarks, footfall counts and scripted scenarios, and uses the results to design staff training.

According to its website, the company serves more than 80 clients in 13 countries and carries out more than 2,500 visits per month through a pool of more than 5,700 mystery shoppers. Its clients are businesses with customer-facing branches. The website states compliance with the ICC/ESOMAR market research code and ISO/IEC 27001:2013 certification for its data information system.

The website says the company was started in 2013 by two founders and has six departments. The registry lists Prague as its headquarters and a s.r.o. legal form. The website names no offices beyond Prague. Its current job posting is for mystery shopper positions across the Czech Republic and Slovakia, and it states that it has no open internal or administrative roles.

Product: Mystery shopping visits to client branches with staff service evaluation, customer experience surveys, benchmarks and related reporting