Gorgias

Gorgias provides a helpdesk with an AI Agent for customer support on ecommerce sites. Its omnichannel inbox covers email, chat, SMS, WhatsApp, Instagram and Facebook, and it shows live Shopify order and customer data alongside each conversation.

The customers are ecommerce brands, mainly on Shopify; the website states it powers customer conversations for 40% of Shopify brands. Pricing has a helpdesk plan scaled by monthly ticket volume, an AI Agent included on every plan and charged per resolved conversation, and paid Voice and SMS add-ons.

The website says the company was founded in Paris in 2015 and lists hubs in Toronto, San Francisco, New York City, Belgrade and Paris, with more than 400 team members. Its open roles cover AI deployment and solutions, sales, customer success, marketing and engineering, in Toronto, Paris, Belgrade, Buenos Aires and Sydney.

Product: Helpdesk and AI Agent platform with an omnichannel inbox, native Shopify integration and 300+ integrations.