Giga

Giga builds AI support agents that handle customer conversations across chat, voice and email. Teams define agent behaviour through policies, knowledge bases and connected APIs, then review conversations, evaluation results and suggested improvements in the same platform.

The product is sold to companies that run customer support operations. The website presents DoorDash as a customer, citing a 90%+ Did We Resolve Rate for its delivery-issue workflows. The pages reviewed do not describe pricing or the revenue model in detail.

The website states a $61M Series A. It lists 33 open roles, mostly in engineering and enterprise sales, with locations in San Francisco, New York, Bangalore, and sales roles in several other US cities and London. The founding year and headquarters are not stated on the pages reviewed.

Product: Giga Platform: a platform to build, observe and improve AI customer support agents that work across chat, voice and email.