Gainsight

Gainsight sells a customer success and retention platform. Its product set covers customer success management, in-app product adoption (Gainsight PX), community (Gainsight CC), customer education (Skilljar), and AI agents (Staircase AI), with an MCP connector for LLM access to customer data.

The website describes its customers as B2B teams in customer success, product, community and education roles. Case studies listed on the site include Handshake, Rockwell Automation and DocuSign. The company offers tiered platform plans, with most pricing on request.

Gainsight was founded in 2009, according to its website. Vista Equity Partners invested in the company in 2020. Acquisitions listed on the site include Aptrinsic (2018), inSided (2022), Staircase AI (2024) and Skilljar (2025). The site states 1200+ global employees across more than six countries, and it has a UK office opened in 2017. Current job listings are in Wrocław (Poland), Hyderabad and Bengaluru (India), and remote roles in the US and Mexico, across R&D, security, marketing, sales and G&A.

Product: Customer success platform with product experience, community, customer education (Skilljar) and AI agents (Staircase AI) modules.