Feichtinger Žídek Fyrbach advokáti

ALVAO develops IT service management (ITSM) and IT asset management (ITAM) software built on Microsoft 365, working with Teams, Outlook, Intune, Entra ID and Power BI. Its Service Desk handles requests, incidents and changes, and its Asset Management tracks hardware and software from purchase to disposal.

The website says its customers are IT departments and other internal teams in Microsoft-first organisations, including HR and facilities workflows. Licensing is subscription-based: Asset Management is priced per computer per month and Service Desk per agent per month, billed annually, and the product is sold through Microsoft AppSource with a 30-day free trial.

The website states that ALVAO was founded in 1999 by two founders who still own the company, and reports more than 1,000 implementations and 300,000+ users across 25+ countries. It says the Service Desk is ISO 27001-certified and the ITSM tool is PinkVERIFY certified. The site does not list office locations or open job positions.

Product: ALVAO ITSM and ITAM platform: Service Desk for requests and incidents, plus Asset Management, built on Microsoft 365 and Azure.