DigitalGenius

Digital Genius Limited, which trades as DigitalGenius, builds an AI agent for customer service in ecommerce. The product answers pre- and post-purchase questions across email, chat and voice, and its website says it can take actions such as changing orders, processing returns and managing subscriptions. It uses pre-built "Genius Flows" workflows and integrations with the brand's existing tech stack.

The customers are ecommerce brands that want to automate customer service queries. The website does not describe pricing or the revenue model.

The company states that it began in 2014 building marketing chatbots and set its current mission in 2020. Its website says it has raised over $25 million from investors including Salesforce Ventures, MMC and Lerer Hippeau. Its London office is listed on the careers page, and open roles include Solutions Engineer, Implementation Engineer, Customer Success Manager and Sales Development Representative, with some remote positions across Europe and the US.

Product: AI customer service agent for ecommerce with Genius Flows workflows, specialist agents and integrations with brands' tech stacks.